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Exhibit B
Service Level Agreement

1. Limited Warranty

Subject to the limitations and conditions set forth in Section ‎1.1 and Section ‎1.2 of this SLA, Licensor warrants to Licensee that for a period of six (6) months from the Acceptance Date (the “Warranty Period”), the SDK will substantially conform in all material respects to the Documentation, when integrated into Licensee’s Product and used as recommended in the Documentation and in accordance with the Agreement.

1.1 Licensee Requirements

The limited warranties set forth in Section ‎1 of this SLA apply only if Licensee: (a) notifies Licensor in writing of the warranty breach before the expiration of the Warranty Period; (b) has not delayed in arranging for the integration of all Maintenance Releases to the SDK that Licensor makes available to Licensee; and (c) as of the date of notification, is in compliance with all terms and conditions of the Agreement (including the payment of all license fees then due and owing).

1.2 Exceptions

Notwithstanding any provisions to the contrary in the Agreement, the limited warranty set forth in Section ‎1 of this SLA does not apply to problems arising out of or relating to:

    1. SDK, or the media on which it is provided, that is modified or damaged by Licensee or its Representatives; 
    2. any operation or use of, or other activity relating to, the SDK other than as specified in the Documentation, including any incorporation in the SDK of, or combination, operation, or use of the SDK in or with, any technology (including any software, hardware, firmware, system, or network) or service not specified for Licensee’s use in the Documentation or as expressly permitted by Licensor in writing;
    3. Licensee’s or any third party’s negligence, abuse, misapplication, or misuse of the SDK, including any use of the SDK other than as specified in the Documentation or expressly authorized by Licensor in writing;
    4. Licensee’s delay in arranging for the integration of all Maintenance Releases to the SDK that Licensor makes available to Licensee;
    5. the operation of, or access to, Licensee’s or a third party’s system or network;
    6. any Open Source Components, beta software, software that Licensor makes available for testing or demonstration purposes, temporary software modules, or software for which Licensor does not receive a license fee;
    7. Licensee’s breach of any provision of the Agreement; or
    8. any other circumstances or causes outside of the reasonable control of Licensor (including abnormal physical or electrical stress).

2. Support Levels and Fees

During the Free Trial, Licensee shall have no Support Credits.

During the Term, Licensee with monthly subscription shall have no Support Credits. Licensee with annual subscription shall be entitled to one (1) Support Credit during the Initial Term. During (at the beginning of) each Renewal Term, Licensee with annual subscription will be provided with one (1) Support Credit.  Licensee with monthly subscription will not be provided with support credits. Unused Support Credits will roll over from term to term.

During (at the beginning of) each Renewal Term, Licensee with annual subscription will be provided with one (1) Support Credit. Licensee with monthly subscription will not be provided with support credits. Unused Support Credits will roll over from term to term.

Once Licensee’s Support Credits run out, Licensee will have to purchase more Support Credits if it requires support services.  Licensee may purchase additional Support Credits in accordance with the following table.  The cost of unused Support Credits is not refundable.

Exhibit B Pricing Chart

Simulation Theory Inc.

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